Terms of Service

This website is owned and operated by georgerobertshaw.co.uk.

General Conditions

When using and buying from georgerobertshaw.co.uk you agree not to reproduce, duplicate, copy or exploit any portion of the Service.

Buying Art

When placing an order with georgerobertshaw.co.uk you are showing an intent to buy goods, involving payment. You will receive an email to confirm georgerobertshaw.co.uk has received your order and payment. You will also receive confirmation that your order has been processed. By placing and order with georgerobertshaw.co.uk and paying for your goods, you agree to accept these terms as well as the Privacy Policy.

How to Buy

You may place an order on georgeobertshaw.co.uk by selecting a product that you wish to buy and adding it to your cart, items you do not require can be removed from your cart. If you are unsure and want to contact georgeobertshaw.co.uk for further information before placing an order please get in touch via the contact section of the website. Shipping charges will be shown to you before placing an order and you will be required to pay in full for the goods at the time of ordering. georgeobertshaw.co.uk uses secure payment facilities and allows you to pay for your order via Visa, Mastercard, or Apple Pay. It is important to note that all prices included on georgeobertshaw.co.uk are in UK Pounds. For non-UK countries there may be charges for importing goods, it is your responsibility to pay import duty if charged. For non-UK countries additional shipping charges may apply, it is your responsibility to pay additional shipping charges. Once your order is complete I will notify you of the dispatch date (generally 6-10 days after checkout).

Delivery and Shipping

Goods are generally dispatched within 14-21 days after checkout. Goods will be delivered via courier and will generally take 3-5 working days from dispatch for UK shipments. Delivery times for overseas shipments may be longer. You must be at home to accept the delivery of your order. Disposal of packaging materials is your responsibility. Please note that if after two failed delivery attempts (if you are not available for the agreed delivery) the goods may be returned to georgerobertshaw.co.uk where we reserve the right to charge additional re-delivery costs. If your delivery address changes after the courier has been booked georgerobertshaw.co.uk has the right to pass on any extra charges made by the courier to redirect the delivery. When receiving your goods, we ask that you check for any damage and notify it to the delivery driver at the time of delivery.

Cancellations, returns and refunds.

You will have 14 days after the delivery to cancel your order, you will need to email info@georgerobertshaw.co.uk to do this and provide a brief explanation. Your goods must be returned within 14 days of cancellation complete with original packaging to me at your expense. You must ensure that all goods are adequately packaged in order to protect against damage. It is important to note that if you do not take care of the goods before they are returned to georgerobertshaw.co.uk you will be charged for reduction in value. If all is well, you will be refunded all monies paid to georgerobertshaw.co.uk (excluding packaging) at the time of checkout (this can take up to 60 days).

Faulty Goods

If you have a problem with the goods please email info@georgerobertshaw.co.uk and provide details of the problem. In some cases, georgerobertshaw.co.uk may ask for photographic evidence. The matter will be dealt with in accordance with your legal rights. The cost of returning good to georgerobertshaw.co.uk will be your responsibility however if upon inspection goods are found to be faulty you will be refunded.

Privacy Policy

Who we are

This privacy policy covers how georgerobertshaw.co.uk collects, stores and uses information about you by interacting and using the website (www.georgerobertshaw.co.uk) and where we obtain and collect information about you.

Personal data

Whilst you visit the site we will track the products that you have viewed, location, IP address (internet protocol) and browser type. By filling out a contact form your name and email address are collected. If you purchase something from the shop, as part of the buying and selling process we will ask you to provide information including your name, email, billing address, shipping address, phone number and payment details. This information will be used for services such as:

• Sending you information on your order and account

• Processing payments and preventing fraud

• Responding to your requests (refunds/complaints)

Payments

georgerobertshaw.co.uk uses Stripe Inc as its main payment method for processing debit and credit card transactions. Their Privacy Policy: https://stripe.com/gb/privacy.

Who we share your data with

Your information is securely used with the with Google Analytics to track traffic and website usage. Their privacy policy: https://policies.google.com/privacy?hl=en

Your rights

You have the right to withdraw your consent to us holding your information at any time. We will try our best to grant your withdrawal and remove your details as soon as we can. This does not include any data that we are obliged to keep for administrative, legal or security purposes.

Securing your data

In order to protect your data and information we take precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.